So I have a Dunkin Donuts Card and I have it setup to Auto Recharge using one of my Credit Cards. Well the Credit Card they have on file for me has expired and all I wanted to do was update my Card’s information.
You cannot update your credit card’s information on the website. I have tried everything. Finally I called Dunkin Donuts Card Customer Service and they confirmed for me that you cannot update your credit card’s information. In fact their technician (programmer) needs to go into the system (Database) and remove (DELETE FROM CreditCards WHERE …) the credit card entry manually. Then you have to wait about 24 hours and you can go in and update your credit card information.
The moment I heard this I started laughing and I had to apologize to the guy on the phone and told him I wasn’t laughing at him, I was laughing about the fact that their development team or the company they hired didn’t put this ability in there. He wasn’t too happy about the situation either.
The Current Solution (To Reiterate)
In order to update your credit card information for your dunkin donuts card’s auto recharge you must contact customer service on the back of your dunkin donuts card.
- Press 1 for English
- Press 0 for Customer Service
Why does this matter?
Well it doesn’t matter to you and me, but imagine the amount unnecessary call volume that their customer service representatives get because of this missing feature. It could be managed by the clients, but instead people are calling customer service to update their Credit Card information which is really being passed on to a developer who is manually deleting records from a database. Way to go Dunkin Donuts Card Management! It’s sad really if you think about it… Well I don’t know the whole story, it could be more complicated than it seems, but bottom line is this should be fixed and this has been like this since the beginning.
Just thought this was a fun gotcha to share.
Workarounds from the comment section
Thank you to the contributors in the comment sections, this could help other visitors (this post is kind of popular for some reason).
10/16/2018 – Matthew said:
Still an issue in Oct ’18. Instead of dealing with a call to Cust. Serv. I changed my payment method for the auto reload to Visa Checkout. On the Visa Checkout website I am able to easily change my exp date.
11/06/2018 – Doug said:
Had to add a 2nd card, delete the 1st card that expired, and then re-add the 1st card with updated info, then delete 2nd card. FUN.
05/09/2020 – Tina said:
How do I update my credit card information?
To edit the credit card information on your account, please follow the instructions below:
1. Tap the “Home” button located on the bottom left corner of your screen (three solid lines and “DD”)
2. Scroll down to select the “My Account” option
3. Tap “Payment Details”
4. To add a new credit card select “Add Credit/Debit Card and follow the instructions
5. To edit your current credit card, tap the card in the list, modify any of the existing information, and then tap done
6. To remove a credit card from your account, tap the card in the list, scroll to the bottom of the page, tap “Delete Card,” and confirm the deletion by tapping “Yes, Delete”.