The Horrifying Problem
I grabbed my Surface Pro 2, turned it on and noticed that the wireless wasn’t working. At first, I figured I would give it a minute. A minute passed and then I begun to get worried. The WiFi was not turning on and Windows was reporting to me that my system does not have a wireless device – at all. This all started happening after a windows update, this has never happened before prior to the update.
When I checked the Device Manager I saw this error:
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
An object ID was not found in the file.
The Stupid Fix to the Stupid Problem
- Uninstall the driver and make sure to select the box that says, “Delete the driver software for this device.”
- Restart your Surface
- Cross your fingers
- The drivers should auto-magically be re-installed again?I know, it sounds impossible and ridiculous, but that is exactly what I did and it worked.
This was very very frustrating and troubling because who knows when it is going to happen again. It was seriously random. I blame Microsoft for this one, too many people are having this problem for it to be a coincidence. Especially after a windows update. There have been too many windows updates as of late for the Surface, which I think says something. I haven’t even heard of Marvell, why couldn’t they just stick to Realtek like everyone else?
2015.08.19 – I upgraded my Surface Pro 2 to Windows 10 and unfortunately I have encountered the same problem all over again in a different form. Right after performing the upgrade I lost all of my wireless devices, I simply restarted the surface and that fixed the problem. I put my surface into hibernation (which you have to manually enable) and I lost all of my wireless devices again. I simply restarted my surface and that fixed the problem again. So the good news is, there are less steps this time. The bad news is, the problem still persists.